Cupola Connect
Support

How can we help?

Basic support is included. Choose a category to find the relevant guide and send a private request. You do not need an account to ask for help.

Getting startedGet help →Account & parish accessGet help →Billing & subscriptionsGet help →App or portal problemsGet help →Personal training · $49.99 one timeGet help →Full parish setup · $199.99 one timeGet help →Beta accessGet help →Privacy or data requestGet help →Other questionsGet help →

Tell us what you need.

Start with the documentation, or send your question below.

Your request is private to the Cupola Connect owner. You can also email support@cupolaconnect.com.

Submitting a request does not book a session or authorize payment. Replies and preparation checklists are sent personally; there is no automatic confirmation email.

For service times, pastoral questions or parish donations, contact your parish directly.

Compare optional services and prices

This private form requires JavaScript. You can also contact us through Help / Report a problem in the app.

Please leave out passwords, payment details, private API secrets and private parishioner information. Privacy policy · Service terms

Optional · available with either plan

Personal help, when you want it.

Self-service setup and basic email support are included. There is no required installation or setup fee. These optional services are separate one-time purchases, never added to your subscription automatically.

Personal Onboarding & Training

$49.99 USD · one time

One scheduled hour online

You configure your parish with personal guidance from us.

  • A one-hour portal walkthrough for your parish administrator
  • Configuration guidance and time for your questions
  • Practice with everyday tasks and a quickstart guide

Prepare first

Have your portal account, parish details and existing calendar/forms ready. Bring your priorities and a phone with the app installed.

Request training

Full Parish Setup

$199.99 USD · one time

Configuration plus a one-hour handoff

We configure the agreed parish information you supply, then show your administrator how to maintain it.

  • Initial parish identity, branding and existing calendar connection
  • Supplied clergy, important contacts, form links and donation links
  • Announcement categories and a consented test announcement
  • A one-hour handoff with one or two examples completed together
  • A quickstart guide and one follow-up for questions on the agreed setup; scope and timing confirmed before booking

Prepare first

Return the checklist and parish content at least two business days before the session. We prepare the agreed configuration in advance and reserve one or two examples for the walkthrough.

Request full setup

What is outside the package?

These services connect resources you already have. They do not include creating Google accounts, Google Calendars, Google Forms or donation accounts, entering calendar events, managing form responses, custom development, or ongoing content maintenance.

Create your Google Calendar · Create your Google Form

We confirm scope, availability and payment arrangements personally before booking. Requests do not reserve a session or charge your account. Service terms and cancellation policy.